Scheduled Messages

Schedule messages to be sent at a future date and time — useful for follow-ups, reminders, and campaigns.

Creating a scheduled message

1. From the Chats page, open a conversation
2. In the message composer, look for the schedule option
3. Write your message — you can also attach a file
4. Select the date and time for delivery
5. Confirm

WhatsApp note: When scheduling on a WhatsApp API channel outside the 24-hour window, a template is required. The action becomes Select Template & Schedule, and plain text is blocked until you choose a template.

Managing scheduled messages

Go to the Scheduled Messages page from the main navigation to see all queued messages.

Filtering

Filter messages by status:

• Pending — Queued and waiting to be sent
• Sent — Successfully delivered
• Failed — Could not be sent
• Cancelled — Cancelled before delivery

Editing

Open the row's action menu on a Pending message to edit its content or delivery time. (Edit and Cancel are only available while a message is pending.)

Cancelling

Use Cancel from a pending message's action menu to prevent it from being sent.

Use cases

• Follow-ups — Schedule a check-in message after resolving a conversation
• Reminders — Send appointment or deadline reminders
• Campaigns — Queue promotional messages for a specific date

Next steps

• Sending Messages — Send messages immediately
• Message Templates — Use templates with scheduled messages