Scheduled Messages

Schedule messages to be sent at a future date and time — useful for follow-ups, reminders, and campaigns.

Creating a scheduled message

1. From the Chats page, open a conversation
2. In the message composer, look for the schedule option
3. Write your message
4. Select the date and time for delivery
5. Confirm

Managing scheduled messages

Go to the Scheduled Messages page from the main navigation to see all queued messages.

Filtering

Filter messages by status:

• Pending — Queued and waiting to be sent
• Sent — Successfully delivered
• Cancelled — Cancelled before delivery

Editing

Click on a pending scheduled message to edit its content or delivery time.

Cancelling

Click Cancel on a pending message to prevent it from being sent.

Use cases

• Follow-ups — Schedule a check-in message after resolving a conversation
• Reminders — Send appointment or deadline reminders
• Campaigns — Queue promotional messages for a specific date

Next steps

• Sending Messages — Send messages immediately
• Message Templates — Use templates with scheduled messages