Automations
Building Workflows
Build automated workflows using Qwetty's visual node-graph builder. An automation is a graph: it starts with a trigger node, then branches through condition and action nodes that you connect together on a canvas.
Node categories
Nodes are grouped into ten categories:
| Category | What it does |
|---|---|
| Trigger | Starts the workflow (see the trigger list below) |
| Send | Sends a message |
| Chat | Acts on a chat — assign, take over, notify an agent, return to bot |
| Contact | Creates, updates, or tags a contact |
| Broadcast | Enqueues a broadcast |
| Condition | Branches the flow based on a check (channel, business hours, and more) |
| AI | AI steps — sentiment, classify, translate, summarize chat, extract, describe image, transcribe audio, detect language |
| Delay | Waits a fixed time, until a time, or until business hours |
| Wait | Pauses until a reply or an event |
| Integration | Calls a connected third-party integration |
Triggers
A workflow begins with one trigger. Available triggers are:
- Message received
- Chat assigned
- Chat taken over
- Chat returned to bot
- Contact created
- Contact updated
- Contact tagged
- Broadcast completed
- Integration connected
- Integration disconnected
- Schedule (run on a recurring cron schedule)
Creating an automation
- Go to Automations and click Create Automation
- Pick a trigger to start the graph
- Add nodes by clicking the add-node button on a node's outlet and choosing from the node picker
- Connect nodes to define the flow
- Save and enable the automation
Testing automations
Each automation has a Runs page (its activity log). After an automation fires, open Runs to see each run's status, retry a failed run, or cancel runs in progress.
Next steps
- Automation Examples — Ready-made recipes
- Automations Overview — Automation fundamentals
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