Building Workflows

Build automated workflows using Qwetty's visual workflow builder.

Workflow components

Every automation consists of:

1. Trigger — The event that starts the workflow (e.g., new message received)
2. Conditions — Optional filters that determine if the workflow should continue (e.g., message contains certain keywords)
3. Actions — What happens when conditions are met (e.g., assign to team member, send reply)

Creating an automation

1. Go to Automations and click Create Automation
2. Configure the trigger — select the event that starts the workflow
3. Add conditions — optionally filter when the automation should run
4. Define actions — what the automation should do
5. Save and enable the automation

Using the drag-and-drop editor

The workflow builder supports drag-and-drop for:

• Reordering workflow steps
• Adding new steps between existing ones
• Reorganizing the automation list (priority order)

Testing automations

After creating an automation:

1. Send a test message that matches the trigger conditions
2. Verify the expected action occurs
3. Check the activity log for any errors

Next steps

• Automation Examples — Ready-made recipes
• Automations Overview — Automation fundamentals