Roles & Permissions

Control what each team member can see and do with Qwetty's role-based access control (RBAC) system.

How roles work

Every team member is assigned a role. Each role defines a set of permissions that control access to features.

Managing roles

Go to Roles & Permissions from the main navigation to:

• View all roles
• Create custom roles
• Edit role permissions
• Delete roles (except default roles)

Creating a custom role

1. Click Create Role
2. Enter a name for the role
3. Configure permissions using the permission matrix
4. Save

The matrix also has a top-level grant-all (*) option that gives a role every permission at once.

Permission matrix

The permission matrix lets you grant or deny access to specific actions per module:

Inviting and removing members (member and invitation management) is handled through the organization's built-in member endpoints rather than as a separate "Users" module action.

Default roles

Every organization is seeded with two system roles that cannot be deleted:

• Administrator — Full access to all modules and organization management
• Agent — Day-to-day chat access (view and reply to assigned chats, view/create/edit contacts, view templates, view/create scheduled messages)

You can use these as-is or create custom roles with different permission combinations.

Next steps

• Managing Members — Assign roles to team members
• Organization Settings — General workspace settings