AI Chatbots
Knowledge Base
The knowledge base is what makes your chatbot smart. It contains the information the bot uses to answer questions.
Knowledge types
| Type | Description | Best for |
|---|---|---|
| Prompt | System instructions and behavior rules | Defining the bot's personality and response guidelines |
| Q&A | Question and answer pairs | Common customer questions with specific answers |
| Document | Uploaded documents (PDFs, text) | Detailed reference material, policies, guides |
| Product | Product and service descriptions | Product inquiries, pricing, features |
| Other | General information | Anything that doesn't fit the above categories |
Managing the knowledge base
Go to Chatbots → [Your Bot] → Details and select the appropriate tab:
Adding Q&A pairs
- Go to the Q&A tab
- Click Add Q&A
- Enter the question and answer
- Save
Uploading documents
- Go to the Documents tab
- Upload a file (PDF, TXT, etc.)
- Add a title and description
- Save
Adding products/services
- Go to the Products/Services tab
- Add product details: name, description, pricing, features
- Save
Best practices
- Be specific — The more precise your Q&A pairs, the better the bot responds
- Keep documents up to date — Outdated information leads to wrong answers
- Cover common questions first — Start with your most frequently asked questions
- Test regularly — Send test messages to verify the bot's responses
Next steps
- Creating a Bot — Configure bot settings
- Assigning to Channels — Deploy the bot
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