Knowledge Base

The knowledge base is what makes your chatbot smart. It contains the prompts and Q&A pairs the bot uses to answer questions.

Knowledge types

Managing the knowledge base

Both prompts and Q&A live in the Knowledge tab. Go to Chatbots → [Your Bot] → Details → Knowledge.

Adding prompts

1. In the Prompts panel, add a prompt with the bot's instructions
2. Save

You can also use Generate with AI to draft prompts automatically from a short description.

Adding Q&A pairs

1. In the Q&A panel, click to add a pair
2. Enter the question and answer
3. Save

Generate with AI is available here too, to draft Q&A pairs for you.

Best practices

• Be specific — The more precise your Q&A pairs, the better the bot responds
• Keep prompts and Q&A up to date — Outdated information leads to wrong answers
• Cover common questions first — Start with your most frequently asked questions
• Test regularly — Use the Testing tab to verify the bot's responses

Next steps

• Creating a Bot — Configure bot settings
• Assigning to Channels — Deploy the bot