AI Chatbots

Qwetty's AI chatbots can automatically respond to incoming messages, handle common questions, and free up your team to focus on complex conversations.

What chatbots can do

• Answer FAQs — Respond to common questions using your knowledge base
• Provide product information — Share details about your products and services
• Triage conversations — Categorize and route chats to the right team member
• Operate 24/7 — Handle messages outside business hours

How it works

1. Create a chatbot with a personality and instructions
2. Build a knowledge base with documents, Q&A pairs, and product info
3. Assign the bot to one or more channels
4. The bot automatically responds to incoming messages on those channels

Managing chatbots

Go to the Chatbots page from the main navigation to:

• View all your chatbots
• Create new chatbots
• Edit chatbot settings and knowledge base
• Enable or disable chatbots

Next steps

• Creating a Bot — Set up your first chatbot
• Knowledge Base — Train your bot with documents and Q&A
• Assigning to Channels — Deploy your bot