Message Templates
WhatsApp Template Sync
WhatsApp requires templates to be submitted and approved by Meta before they can be used. Qwetty lets you sync templates directly from your WhatsApp Business account.
How template sync works
- You create templates in the Meta Business Manager or via Qwetty
- Meta reviews and approves (or rejects) the templates
- Qwetty syncs the approved templates so they appear in your template library
Syncing templates
- Go to Templates
- Click Sync Templates
- Qwetty will fetch the latest templates from your connected WhatsApp channels
- New and updated templates appear in the list with their approval status
Template status
| Status | Meaning |
|---|---|
| Approved | Template is ready to use |
| Pending | Template is under Meta review |
| Rejected | Template was rejected — check the reason and resubmit |
Retrying a failed sync
If a template fails to sync, click Retry on the template to attempt the sync again.
Common rejection reasons
| Reason | Solution |
|---|---|
| Promotional content | WhatsApp restricts overly promotional templates — focus on utility |
| Missing opt-out | Include opt-out instructions for marketing templates |
| Incorrect variable format | Ensure variables follow the {{1}} format |
| Violates WhatsApp policy | Review Meta's template guidelines |
Next steps
- Creating Templates — Create templates in Qwetty
- Message Templates Overview — Understanding templates
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