Reports & Analytics
Activity Logs
Activity logs provide a complete record of who did what and when across your organization.
Accessing activity logs
Go to Reports → Activity Log to view the organization-wide log, or go to Settings → Channel → [Channel] → Details → Activity for channel-specific logs.
Log entry details
Each log entry includes:
| Field | Description |
|---|---|
| Type | Category of event (message, channel connection, error, user action, chatbot action, system) |
| Action | What happened (connect, disconnect, create, update, delete, send, receive, etc.) |
| Status | Outcome (success, error, warning) |
| User | Who performed the action |
| Entity | What was affected (channel, chat, contact, etc.) |
| Timestamp | When it occurred |
| IP Address | Source IP |
Filtering
Filter logs by:
- Action type — Connect, send, delete, etc.
- Status — Success, error, warning
- Date range — Custom time period
- Channel — Specific channel
Use cases
- Security audits — Track who accessed or modified what
- Troubleshooting — Find errors and their context
- Compliance — Maintain records of all communication activity
- Team monitoring — See team member activity patterns
Next steps
- Reports Overview — Dashboard KPIs
- Channel Activity — Per-channel activity logs
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