Reports & Analytics
Reports Overview
Qwetty's reporting tools give you visibility into message volume, team performance, and channel health.
Dashboard
The main Dashboard shows key performance indicators at a glance:
| KPI | Description |
|---|---|
| Open Conversations | Currently active chats |
| Active Channels | Connected and operational channels |
| Chatbot Deflection Rate | Percentage of conversations handled by bots |
| CSAT Trend | Customer satisfaction over time |
| Inbox Health | Overall inbox performance percentage |
Reports page
Go to Reports from the main navigation for detailed analytics:
- Summary — Aggregated metrics with charts
- Activity Log — Detailed audit trail of all actions
Next steps
- Understanding Metrics — Deep dive into each metric
- Activity Logs — View the audit trail
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