Reports & Analytics
Reports Overview
Qwetty's reporting tools give you visibility into message volume, team performance, and channel health.
Dashboard
The main Dashboard shows key performance indicators at a glance:
| KPI | Description |
|---|---|
| Open Conversations | Currently active chats |
| Active Channels | Connected and operational channels |
| Chatbot Deflections | Percentage of conversations handled by bots |
| Avg First Response Time | Average time to the first reply |
The dashboard's welcome area also shows an Inbox Health percentage and an Avg Response Today figure alongside the KPIs.
Reports page
Go to Reports from the main navigation for detailed analytics:
- Summary — Aggregated metrics with charts
- Activity Log — Detailed audit trail of all actions
Next steps
- Understanding Metrics — Deep dive into each metric
- Activity Logs — View the audit trail
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