Channel Analytics

The Analytics tab provides detailed performance data for individual channels.

Accessing analytics

Go to Settings → Channel → [Your Channel] → Details → Analytics.

Available metrics

Volume analytics

• Total messages over time
• Messages sent vs received breakdown
• Daily/weekly/monthly trends

Response analytics

• Average response time — How quickly your team replies
• Response time trends — Performance over time
• Peak activity hours — When most messages are sent/received

How to use analytics

• Identify peak hours to ensure adequate team coverage
• Track response time improvements after process changes
• Compare volume trends across different time periods
• Spot anomalies like sudden drops in message volume (may indicate connection issues)

Next steps

• Channel Dashboard — Quick metrics overview
• Understanding Metrics — Organization-wide analytics