Omnichannel & WhatsApp Settings

These settings apply across all channels or specifically to WhatsApp channels in your organization.

Omnichannel settings

Access at Settings → Channel in the Omnichannel Settings section.

Omnichannel settings control how Qwetty handles conversations that span multiple channels, including routing preferences and cross-channel contact linking behavior.

WhatsApp settings

Access at Settings → Channel in the WhatsApp Settings section.

WhatsApp-specific settings include:

• Default messaging behavior
• Template sync preferences
• Webhook configuration specific to WhatsApp

Next steps

• Channels Overview — Manage individual channels
• Connect WhatsApp — Connect a new WhatsApp channel