Channel Management

Conversation & Webhook Settings

The Settings → Channel page contains your channel list plus two organization-wide sections: Conversation Settings and Webhook Settings.

Conversation settings

Conversation settings control how chats behave across all channels:

Setting	Description
Auto-close conversations	Automatically close inactive conversations
Auto-close timeout	How long a conversation can stay inactive before it is closed
Max chats per agent	The maximum number of conversations a single agent can be assigned at once
Read receipts	Whether read receipts are sent to contacts
Typing indicators	Whether typing indicators are shown to contacts

Webhook settings let you forward channel events to an external URL. Configure the destination endpoint and the events you want to receive.

See Webhooks for the event payload format and signature verification.

Last modified on June 10, 2026

Channel Management

The Settings → Channel page contains your channel list plus two organization-wide sections: Conversation Settings and Webhook Settings.

Conversation settings control how chats behave across all channels:

Setting	Description
Auto-close conversations	Automatically close inactive conversations
Auto-close timeout	How long a conversation can stay inactive before it is closed
Max chats per agent	The maximum number of conversations a single agent can be assigned at once
Read receipts	Whether read receipts are sent to contacts
Typing indicators	Whether typing indicators are shown to contacts

Webhook settings let you forward channel events to an external URL. Configure the destination endpoint and the events you want to receive.

See Webhooks for the event payload format and signature verification.

Last modified on June 10, 2026